FAQs

  • HOW MUCH IS SHIPPING?
Shipping is free and we have worldwide coverage!

  • HOW LONG DOES SHIPPING TAKE?
Our ability to keep prices low is dependent upon less expensive shipping options, and since our highly demanded stock is based all over the world - it usually takes 2-4 weeks for your package to arrive. Since we source different products from different locations, multi-product orders may arrive as separate packages.

  • CAN I GET EXPRESS SHIPPING?
Yes! In most cases you can pay an additional fee for express shipping. Please contact us at info@terraartshop.com with any inquiries regarding faster shipping.

  • WHO RUNS TERRA ART AND WHERE ARE YOU LOCATED?
Founded by a small group of creatives, we supply like minded people with essential tools of their trade at the best possible prices. We're a passionate group based out of Belgrade.

  • I HAVE A DISCOUNT CODE. HOW DO I USE IT?
See below image! All discount codes can be entered after clicking "checkout" on the cart page.
  • WHERE DO OUR PRODUCTS COME FROM?
Terra Art is partnered with merchants, artisans, and manufacturers from all over Asia and Europe. 

  • WHAT PAYMENT OPTIONS DO YOU ACCEPT?
You can pay with all major credit cards or paypal. We don't accept cash on delivery or other means.

  • WHAT IS YOUR RETURNS POLICY?
Please contact us at info@terraartshop.com if you're not 100% satisfied with your purchase or have any problem what-so-ever. We'll happily refund or replace your purchase :)
Our full detailed return policy can be found here.

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